Counterpath
From Pbxnsip Wiki
The eyeBeam is a softphone which is available from http://www.counterpath.com. It supports a lot of features like video and instant messaging. We used version "X-Lite release 1100l stamp 47546".
Configuration
After starting up, a right-click opens the settings menu of the phone. You don't have to change the "options" in this menu, just select "SIP account settings", then add new account and fill in the account information. On the "Account" tab, fill in your extension number, the password and the domain name as it appears on the PBX (in many cases "localhost" will be fine). You should "register with the domain" and specify the proxy address. For this address, you can either use a DNS name (if your PBX can be reached by a DNS address) or you can just fill in the IP address of the PBX. The dialing plan should stay unchanged.
If you want to use a specific transport layer, you can do so by specifying a full RFC 3261-compliant SIP URI. For example, the string sip:192.168.1.2:5060;transport=tcp forces X-lite to use TCP transport layer. If you want to use TLS, then you must have a certificate loaded on the PBX that is accepted by X-lite.
The next tab contains voicemail information. Here you don't have to specify anything, just make sure that the "Check for voicemail" is activated. Don't use the call redirection settings on the phone itself, you better set call redirection up on the PBX itself. You can do this either with the star codes or by logging into the web interface of the PBX.
On the topology tab, you should disable the automatic discovery of the IP address. The PBX has a session border controller included; having eyebeam discover the IP address just adds the risk that you are behind a symetrical NAT router, where the X-lite initiated IP address discovery will not work properly.
If you want to use the presence feature of X-lite, you need to change the presence mode to "Presence Agent". The other settings, poll time and refresh interval are fine; you don't have to change them.
In the advanced tab, you can turn off the SIP keep-alives as the PBX takes care about that already. But it is important to keep the rport enabled.
In the Firewall/NAT settings, set the "Send internal IP" to always. You can also turn ICE off because the PBX does not support ICE. Presence is also not supported yet by the PBX, and the Xten-proprietary protocol xtunnels is also not necessary. In the Advanced settings, turn off sending SIP keep alives and SIP rport detection.
Instant Message and Presence
You can easily send and receive instant messages (IM) between different X-lite that are registered to the PBX and also other SIMPLE-compliant devices. In order to send a IM, you have to put the recipient into the address book of the X-lite. You can find the address book by clicking on the arrow on the right side of the softphone. This will expand an additional area which shows your contacts, calls and a browser window.
When entering a contact, it is important that you put the other's extension number into the "softphone" type of contact. If you add the contact to other types, you will not be able to send that extension a instant message. If you check "Show this contact's availability" the PBX will relay the other's presence state through to the soft phone.
In order to start a instant message, right-click on the contact in the address book and select "instant message". A new window opens, where you can start the instant message session.
In order to set your own presence state, go back to the mail soft phone into the right extension tab. There you can set your presence state (see below).
